Refund policy

Return & Refund Policy

At Genzinovaa, we strive to ensure customer satisfaction with every purchase. Please read our return and refund policy carefully.

1. Returns
We accept returns only in case of damaged, defective, or incorrect products delivered to you. To be eligible for a return, the item must be unused and in its original packaging.

2. Return Request Timeline
Customers must raise a return request within 3 days of delivery by contacting us at support@genzinovaa.com with order details and product images.

3. Non-Returnable Items
Products that are used, damaged due to misuse, or not in original condition will not be accepted for return.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed within 5-7 business days to your original payment method.

5. Replacement
In case of damaged or defective items, we may offer a replacement instead of a refund, based on availability.

6. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error (damaged or wrong product).

7. Order Cancellation
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.

8. Contact Us
For any return or refund queries, please contact us at: genzinovaa@gmail.com