Shipping policy
Shipping Policy
Thank you for shopping with Genzinovaa. We are committed to delivering your orders in a timely and efficient manner.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding Sundays and public holidays). Orders placed after business hours will be processed on the next working day.
2. Shipping Time
Delivery timelines depend on your location:
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Within Kerala: 2–4 business days
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Rest of India: 4–7 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout.
4. Order Tracking
Once your order is shipped, you will receive a tracking link via SMS or email.
5. Delays
Delays may occur due to weather conditions, courier issues, or high demand periods. We appreciate your patience in such situations.
6. Incorrect Address
Please ensure that the shipping address is accurate. We are not responsible for delays or losses due to incorrect information provided.
7. Damaged or Lost Orders
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery for assistance.
8. Contact Us
For any shipping-related queries, contact us at: genzinovaa@gmail.com